WE ARE CHANGING OUR APPOINTMENT SYSTEM!
Following feedback from patients and recognising the difficulties there have been over the last year in accessing a GP appointment quickly and simply, we are making changes to our appointment system that will start on 5 January 2015.
We will be making more appointments available to book on the day without having to speak to a doctor on the phone first. We are also working to try and bring the wait for a routine appointment down from the current three to four weeks, and to have the appointment diary available longer in advance.
Please bear with us during the first few weeks as these changes bed in and we catch up with our backlog. We will always see medically necessary patients that day, but if your problem is not medically urgent you may be asked to phone back nearer the day you want your appointment until we have completed all the work necessary on the computer system.
YOUR PATIENCE DURING THIS TIME IS APPRECIATED - WE ARE TRYING TO MAKE OUR SYSTEM WORK BETTER FOR YOU.
DOWNLOAD OUR NOVEMBER PRACTICE NEWSLETTER HERE
THE NEXT TARGET TRAINING AFTERNOON IS WEDNESDAY, 11 MARCH 2015 AND THE SURGERY WILL BE CLOSED FROM 1.30 PM. Should you need urgent medical attention or advice during this period please dial 111. Calls to the NHS111 service are free from landlines and mobiles
**** WE ARE PROUD AND DELIGHTED TO ANNOUNCE THAT OUR RECEPTION TEAM WON THE "PRIMARY CARE TEAMWORK" AWARD AT THE WESSEX FACULTY RCGP AWARDS EVENT ON 20 JUNE 2014. WELL DONE LADIES! ****
Have you had a problem with the long wait for an appointment recently? THIS VIDEO explains the challenges that surgeries, including ours, are facing at the moment. We are supporting the"YOUR GP CARES" campaign. More information can be found on the BMA Website "Your GP Cares" page here.
WE CARRIED OUT OUR ANNUAL PATIENT SURVEY OVER THE LAST TWO WEEKS IN FEBRUARY. READ THE RESULTS OF THE SURVEY AND THE RESPONSE FROM THE SURGERY TO THE RESULTS HERE
YOU CAN FIND MORE INFORMATION ABOUT THE SURVEY, THE PATIENT GROUP AND THE RECENT MEETING OF PATIENT GROUP BY CLICKING ON THE "PATIENT AND PUBLIC INVOLVEMENT" LINK AND THE "SURVEY REPORT" LINK ON THE RIGHT OF THIS PAGE.
THE PATIENT PARTICIPATION GROUP ANNUAL REPORT FOR 2013/14 CAN BE ACCESSED BY CLICKING ON THE "SURVEY REPORT" LINK TO THE RIGHT OR BY CLICKING HERE
Welcome to the Bath Lodge Practice Online
Bath Lodge doctors' surgery in Bitterne provides the highest quality healthcare to patients in the Southampton area. Bath Lodge Practice has been in Bitterne for many years, initially in Bath Road, but in 1985 we moved to purpose-built Bitterne Health Centre where our surgery is situated on the first floor of the building. Access for the disabled and pushchairs is by lift.
Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. .
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
NEWS: Bath Lodge takes part in a pioneering national project to improve young people's health. Upload the press release here.
As part of a national initiative with the charity The Association for Young People's Health we are working with No Limits to try and improve young people's access to health care and information.
YOU CAN NOW REGISTER FOR ON-LINE APPOINTMENT BOOKING - PLEASE GO TO WWW.PATIENT.CO.UK/ACCESS Registration will allow you to book one appointment. You will need to bring ID into the surgery on your next appointment. Once we have seen your ID the system will allow you to continue to use it to book appointments.
(Site updated 19/02/2015)